Anthony Bunting
1685661668
From browsing the lot to find a camper to meeting with Datreana, my sales person, and actually finalizing everything. The process was super smooth and so easy. The paperwork with John was a breeze despite there being a lot. Everyone from sales to service is absolutely phenomenal. The service department is one of the best. I’d definitely recommend RV One Raleigh to anyone. From first time buyers to camping vets they’ll exceed expectations just as... they did for me. Brian M. did the work on my camper and he assured me of everything. Everyone was super professional.read more
Rai Anne Miller
1685187771
"First time camper owners." Wow! What overall great customer service! Because we are first time camper-owners, so we knew very little except what we could research, which was figuring out exactly what kind of camper we wanted before we walked in the door, but there is so much more than that when buying a camper. We originally ordered from RV One Superstores - Raleigh back in February from a Salesman named Victor. He said it would... take 6-8 weeks to take delivery. At 9 weeks, we called him (had to leave a message) to find out what was happening, and after a few more phone calls, found out that the unit was on its way the following week. The receptionists were always nice about the calls. Victor then told us it had arrived and that John would be calling us to to schedule an appointment to take delivery. We waited another 10 days, then gave up waiting and just showed up and found John with our paperwork in his hand walking out the front door about to get started on reviewing our unit (good timing - eh?!), so we went with him! It was exactly as we had hoped for! So happy! After getting to see our camper and talking with John and mentioning things we'd like to "someday" do, he made some suggestions and let us know our options, and we decided on several add-ons (slide-out awnings, etc.) and that's when we began working with Josh in the parts and service department - who is great. Although he had some trouble with his computer and had to put in a ticket to IT (we are all familiar with that kind of situation), Josh still effectively communicated with us in a timely manner (very professional) as to our costs and timeline, and true to his word, gave us the written estimate as soon as his computer was working again - and it said exactly what he said it would say. We scheduled a delivery appointment for a Friday at 1pm, but it was raining when we showed, and we didn't want to do it in the rain, because we had a lot to learn. But that is when we met Josie, another sales person, and she was really helpful in pointing out that we would need things like a power surge protector, and a water pressure regulator, screens over our furnace exhaust to avoid mud daubers, etc. She was VERY helpful in making sure we were properly prepared, on several fronts. (And bonus: she is one of those rare sales people who doesn't talk down to you!) Anyway, we ended up taking delivery on a Monday that was nicely sunny! Brian was our delivery guy, and we felt sorry for him, because although he had 2 hours to teach us about all of the hook ups, switches, and nuances of our unit, we ended up consuming nearly 4 hours of his time asking about things like, "What is the weigh rating for the stairs? The floor? The slide-outs?" Can you show me again how to hook that _____ up?" Brian was patient and professional. We deeply appreciate his customer service skills. And then we are back to the service department: Josh and Rich are really people you can count on to treat you in a manner that makes you feel like you've become a member of a trustworthy family. They answered many, many questions about the various products on the shelves in an honest and forthright manner.Things like Rich helping us (when requested - he isn't pushy) put together an emergency repair kit should we find ourselves having trouble late on a Saturday night, etc. Once we got all of that done, we then were back in John's office, officially purchasing our camper! He made the process of signing LOTS of documents feel painless, and actually pleasant! Not many people can do that. We really like John. And after about 5.5 hours on the RV One lot, we were finally ready to go home! Bottom Line: Cody (the General Manager who came out to meet us), has a good team who will help you.We hope that if we ever have to bring the camper in for repairs, that those future experiences are as positive as our experience was in taking delivery!PS. Briauna in Services was extremely helpful 4 days after delivery! She is awesome too!read more
Jason Riegle
1684883281
These folks have some of the most knowledgeable, honest and friendly people in the industry. Cody, Jon and Amanda are amazing! They took care of my wife and I when buying our first travel trailer while taking the time to explain the differences between each manufacturer. HIGHLY recommend the professionals at RV One Raleigh!
Rai Miller
1684847399
"First time camper owners." Wow! What overall great customer service! Because we are first time camper-owners, so we knew very little except what we could research, which was figuring out exactly what kind of camper we wanted before we walked in the door, but there is so much more than that when buying a camper. We originally ordered from RV One Superstores - Raleigh back in February from a Salesman named Victor. He said it would... take 6-8 weeks to take delivery. At 9 weeks, we called him (had to leave a message) to find out what was happening, and after a few more phone calls, found out that the unit was on its way the following week. The receptionists were always nice about the calls. Victor then told us it had arrived and that John would be calling us to to schedule an appointment to take delivery. We waited another 10 days, then gave up waiting and just showed up and found John with our paperwork in his hand walking out the front door about to get started on reviewing our unit (good timing - eh?!), so we went with him! It was exactly as we had hoped for! So happy! After getting to see our camper and talking with John and mentioning things we'd like to "someday" do, he made some suggestions and let us know our options, and we decided on several add-ons (slide-out awnings, etc.) and that's when we began working with Josh in the parts and service department - who is great. Although he had some trouble with his computer and had to put in a ticket to IT (we are all familiar with that kind of situation), Josh still effectively communicated with us in a timely manner (very professional) as to our costs and timeline, and true to his word, gave us the written estimate as soon as his computer was working again - and it said exactly what he said it would say. We scheduled a delivery appointment for a Friday at 1pm, but it was raining when we showed, and we didn't want to do it in the rain, because we had a lot to learn. But that is when we met Josie, another sales person, and she was really helpful in pointing out that we would need things like a power surge protector, and a water pressure regulator, screens over our furnace exhaust to avoid mud daubers, etc. She was VERY helpful in making sure we were properly prepared, on several fronts. (And bonus: she is one of those rare sales people who doesn't talk down to you!) Anyway, we ended up taking delivery on a Monday that was nicely sunny! Brian was our delivery guy, and we felt sorry for him, because although he had 2 hours to teach us about all of the hook ups, switches, and nuances of our unit, we ended up consuming nearly 4 hours of his time asking about things like, "What is the weigh rating for the stairs? The floor? The slide-outs?" Can you show me again how to hook that _____ up?" Brian was patient and professional. We deeply appreciate his customer service skills. And then we are back to the service department: Josh and Rich are really people you can count on to treat you in a manner that makes you feel like you've become a member of a trustworthy family. They answered many, many questions about the various products on the shelves in an honest and forthright manner.Things like Rich helping us (when requested - he isn't pushy) put together an emergency repair kit should we find ourselves having trouble late on a Saturday night, etc. Once we got all of that done, we then were back in John's office, officially purchasing our camper! He made the process of signing LOTS of documents feel painless, and actually pleasant! Not many people can do that. We really like John. And after about 5.5 hours on the RV One lot, we were finally ready to go home! Bottom Line: Cody (the General Manager who came out to meet us), has a good team who will help you.We hope that if we ever have to bring the camper in for repairs, that those future experiences are as positive as our experience was in taking delivery!read more
Mike Nicholson
1683973374
We bought a camper here a couple of years ago. The people have always been friendly and accommodating, even two years later. We are glad we bought here.
Gail Cody
1683899712
These guys are the best!! Anthony the technician was so accommodating, made a lot of changes for me, downloaded apps and even connected my phones for CarPlay. I am leaving here confident in my ability to use our coach to its fullest potential! Nelson the GM did everything possible to get us what we needed and wanted. Thank you for your perseverance, we could not be more satisfied. Everyone from the girls in the front to the first Gentlemen we... met in the parking lot showed us great NC hospitality🙌🙌🙌 this place is top notch ⭐️⭐️⭐️⭐️⭐️+ the Cody’s are Happy Campers from Californiaread more
AARCO TOWING
1683899007
This place is the best. Had some issues along the way and their technician Anthony was the absolute best ever. He walked me through all my components and even set up apps and phones for CarPlay. Made a few minor adjustments to my personal preferences inside our coach. I could not be happier. Leaving here confident in my ability to use my coach to its fullest potential. Thank you Nelson for persevering and getting us everything we needed and... wanted. Your NC hospitality and customer service is 5 star ⭐️ Cody’s are happy campers, thanks again. 🙌🙌read more
emir heybet
1683686518
Great inventory and very helpful staff. Datreana in sales is so nice!
katelyn richardson
1683325068
Great place for a first time buyer. Datreanna in sales is helpful and won’t pressure you.
Christian Griffis
1683324628
Cody the GM is really helpful, great service and sales people!
sie-chieh Redd
1683071834
Great customer service! Datreanna in sales is so nice.
D Freeman
1682083999
Nelson and Josh in service are fantastic and their shop foreman Matt is top tier.
Anthony Manzo
1682032313
Won’t find a better deal in the area. Ask for Nelson and Josh in service, they are fantastic. Their lead techs Brian and Josh are very skilled and knowledgeable, they have been able to help me with any issues that have come up.
Doug Bullard
1681749161
Very helpful people.
Express BioWaste
1681355320
Had a great experience with my RV Purchase at RV One Raleigh, really just outside of raleigh, but a pleasant drive. My sales rep was Victor and he was great to work with and when I had to come back to get some minor service work done, I was very pleased....I will go back for my next RV and will tell all my friends to go as well...10 stars....
Kara Lewis
1680802424
Everyone here is incredibly professional. I do want to highlight Thomas, he is super knowledgeable. I must have asked about 50 questions about several different units and he had the answer right off the bat. Thank you guys for all your help. I hope to be back soon.
Polly Ferguson
1680799129
From the moment we entered the store, Datreana Matherly was absolutely THE BEST salesperson we've met! She was super kind, helpful, well versed in all of the units, and made sure we knew and understood the specs of our towing vehicle. She asked a lot of questions about our needs and use for the unit so she could point us in the right direction. She has stuck by us thru our entire purchase to make sure we have all of our needs met and has... given us tons of ideas for things we might need for our fun camping outings! Imo, that is super helpful! She wasn't pushy AT ALL, which is something we GREATLY APPRECIATE after the first dealership we went to!! Thanks again, Datreana! You're truly one of a kind. Go see her if you're in the market. She will take excellent care of you!!read more
Sol Truehill
1680722616
Very knowledgeable service employees.
Rick Sanchez
1680290277
These guys were amazing from start to finish! Very knowledgeable and a good amount of selection.
Kevin Swinson
1680226345
Great experience! Helpful and honest staff. If you want to feel like they care go here. Datreana is a great sales person, and willing to help even if you don't know what you want.
Steven Samori
1680113175
Great shop, great customer service! Cody was an absolute pleasure to deal with!
Jeff Tarkington
1679953449
Recently purchased some Jayco parts for a remodel and had great service and support from Rich and team in the parts department. Very helpful in helping identify the parts and getting them ordered. Thanks!
Prismatic Peacock
1678802962
The RVs are incredible. I was greeted upon arrival. You can look at any RV to get a feel for what you may be interested in.
Shelly Denning
1678490195
Great selection. Staff is professional and prompt. The techs are very knowledgeable regarding their products.
Juan Valentin
1677955240
Great service and information, very professional staff. Thank you
K Thomas
1677878654
We dealt with salesman Thomas Billsborrow and he was a pleasure. He immediately knew a lot of answers to our questions and quickly found the answers to the test. He kept in touch with us, but was never pushy. It was a pleasure dealing with him.
dwain manning
1674268899
The absolute best service ever!!! All of the staff and departments were amazing. They will always have my business and would strongly recommend.
TJ Paulin
1674241733
Great store!
Frank DeVico Jr
1673567075
Soup to nuts Great experience. The sales team was Great, Finance Team was Great, The service team was great with the Unit Orientation. I would highly recommend RV One .
Cheryl Keymel
1672270819
Our experience with RVONE started with an amazing salesperson Amanda! She made it easy. Always answering our questions, even on her day off! We had a few hiccups when it was delivered and a rough 1st weekend but everything was taken care of as soon as parts were available. Everyone has been very polite and helpful starting with the receptionists answering the phone, the nice young lady in parts, Josh, the technicians and lastly Cody! I would... recommend them to anyone.read more
Beth Smith
1668960735
We have our camper on a lot 2 hours from home. I went for a few days and it got below freezing the whole time. I was confused on how to properly use the antifreeze when leaving and Tim was able to get Josh from service to help me. He patiently walked me through the process of draining the hot water heater. Finding it took a minute!! But now I think I could do a video!! Thanks Tim and Josh!!
Mary Everett
1666269648
I bought my fifth wheel at a different RV One store, but this is a more convenient service center for me. The GM greeted and welcomed me at the door and Josh and Rich in service/parts were fantastic. Service centers everywhere are struggling it seems and I appreciate the extra effort these guys made. I picked my coach up about a month after dropping off as anticipated and was happy with the frequency of updates I got while it was in.
Michael Hayes
1666223017
Amanda was our salesperson. She found us what we wanted and didnt pressure us at all. Purchased a used toy hauler and picking it up Saturday
Emma Warren
1664835751
Josy lang is so sweet and awesome. Really enjoyed our experience with her
MJ Worldwide
1664375651
Very warm and welcoming RV dealership. Lots of sizes and choices with the ability to reach out to other stores to get exactly what the customer is looking for. Everyone I met with was excited and helpful. Beautiful showroom and lots of knowledgeable people around. Weekends are busy so I would try to visit during the week. I highly recommend RV One, you can see it from i40 so you can’t miss it!
Gray Barnhill
1664039911
The people here are super nice and very helpful! They really know their stuff about RVs!
Cheryl Vann
1662650096
My experience with RVONE in Raleigh can not compare. Everyone I dealt with was outstanding and helpful. I can not say enough about my experience with RVONE. It was an adventure picking up my new to me 2010 Georgetown Forest River and the folks at RVONE was with us every step of the way, with us getting our RV back to Maryland where we live. Thank you all for your hard work and dedication to making sure service was taken care of. Again great... service, I can not thank you enough for helping to make a dream come true.read more
Billy Carnell
1660453948
RV One Superstore is an excellent place for your every camping need. The customer service is phenomenal! When you go ask for Amanda Furr. She is the most helpful, honest, most knowledgeable of inventory, patient and kind salesperson I have EVER encountered! You will be blessed by stopping by. If you want a no pressure experience at a camping store ask for Amanda and Cody. They are a perfect team to deal with!
H. Ian Price
1659043558
I Transport campers and RVs for a living and deal with sales and service departments across the country, that said this is where I chose to buy my personal RV. Datriana was great as well as Justin in service. Absolutely great team all around.
Kenneth Watkins
1659037888
Datreana is the best! We just bought our second camper from RV One. Datreana listened to what we wanted in our new camper and found the perfect unit! Never felt pressured or like we were being upsold. Cannot say enough good things about Datreana and RV One Raleigh!
Ivan Nolde
1658715934
Best staff in the business. Thank you
Justin Marsan
1657999149
Josh on the service team was extremely helpful. Had a tire blow out on a recent trip and Josh was able to help me get all of the parts needed to get us ready for our next trip.
John Steinbach
1656935615
I wanted to share my experience with RVOne in Benson NC. Last fall my wife and I purchased a travel trailer from this location. After a few trips we realized that we really needed a fifth wheel. After many trips to RV one and putting the staff there thru many scenarios we purchased another rig.Most places would have lost their patience with me but the staff at RV one were professional and accommodating the whole way. I want to thank everyone at... that location for your incredible attitude and customer service.I know I will be buying another RV at some point and I know exactly where it will bepurchased from. Great job RVOne!read more
Kyle
1654136689
All I can say is wow! When the wife and I weren't able to go with our first choice, the sales team found another unit from a different branch and had it shipped in for us. Once we purchased it, we faced some unexpected issues. This team went above and beyond to ensure we received our unit on time for our first trip. They did everything imaginable to get us a resolution. We are truly thankful for all of their hard work; their efforts did not go... unnoticed.read more
Britt Carpenter
1652369117
Originally this was not the best review I have ever left for a business because of some unforseen issues that came up with a camper my wife and I purchased from here. However, after speaking with Cody the General Manager, we were presented with options that the dealership felt were accomadating to overcome this issue. I have to say Cody and Amanda (our sales rep) went above and beyond to take care of us and get us on the road with our new... camper. I am so thankful to have done business with RVOne and I would highly recommend this team for all of your camping needs. The service provided by this team has had an impact on me and is not something that you see anymore. They could have easily taken the most simple and cheapest route to fix this issue but instead they put us first and not a profit and loss statement. This will definitely be our first stop when we decide to upgrade to something more serious than a first timer travel trailer.read more
Debbie Edens
1649286181
Not a lot on the lot, but really good folks
Cherie Stephens
1644684147
Thanks to RV One for finding the camper that would accommodate my daughter with special needs and going well beyond making things right with my camper. I would definitely purchase again with them.
Ron N
1642174928
Great service. Nice friendly people. Great pricing compared to others.
Devin Cables
1642047094
Joe Sammons in sales was phenomenal. I went in there with the family just to look and Joe asked if I would be willing to look at numbers and I told him they would be way off. They found me a unit that shipped in within two weeks and met all my price points. Great staff. Great demo. Will do business with them again in the future and will refer people their way. Thanks RV One Raleigh. Y’all are the real MVPs!!!!!
David McMillan
1641716459
Went to get some price ideas. The sales people were extremely friendly and helpful. They knew that we weren't ready to buy and still took the time to make sure our questions were all answered.
Christopher Oliver
1639489470
Very professional. I had a wonderful experience here 👍! Victor was extremely helpful and professional.
Donald Rogers
1639134199
I have had nothing but good experiences at RV One. They have good inventory of some of the best brands of RVs. The staff is courteous and knowledgeable and not overly aggressive. The prices are competitive with their competition.
Timothy Currin
1635164732
This place is great. Victor greeted us and let us take our time looking at the campers. After we had picked out a few we liked he walked with us, giving us pricing and his recommendations. Sat down later and answered any questions and gave us an estimate on what the monthly payments would be. After dealing with Camping World this place is a nice change.
Paige Dunn
1633025826
Excellent service! Virginia is incredibly kind and helpful as was everyone else we worked with. Working with a dealer has never been easier.
Matthew Simon
1632598184
Jay Sammons was awesome! Great first time experience in buying a camper. Will definitely buy again using Jay!
JH NC
1632368933
Great staff. They seem to really care about what they do.
K Watkins
1632260062
Johnny in the service department is a great person to deal with. He listened and went above satisfactory service to be sure I was taken care of when he didn’t have too.Our sales lady, Day, was equally as nice and helpful. She was honest and not at all pushy.I would recommend both the sales and service departments!
Jim Gotlibowski
1632068054
Lots of inventory at RV One in Raleigh. You are able to browse at your leisure with no pressure. Friendly staff, great experience! Highly recommend RV One in Raleigh! We ended up buying a Class C, love the Entegra Odessy. Now we are taking our daughter to buy also. That's how much we liked the staff and ease of buying an RV at this store.
rose gotlibowski
1632066994
What a great experience at RV One. We went to several RV stores and shows. And we ended up back where we started at RV One in the Raleigh , Benson, NC. Great bunch of people, no pressure at all, answered all our concerns. From our sales women Datreana to Mike the general manager, the service manager Justin and John the finance guy! We actually went in to buy a travel trailer and walked out buying a Class C. We fell in love with the Entergra... Oddesey. We ordered one because they are hard to come by and the wait was four months. Our sales women Datreana kept her eye out for one and found one in South Carolina. Rv one had it transported to the Raleigh store where we got to check it out and drive it. It didn’t have all the features that we ordered on ours and Mike and Cody worked with us and now we have all the features we wanted. We highly recommend this store for your RV.read more
David Barbour
1631374967
Good experience, salespeople let you browse without pressure, they have free water and coffee, good selection of preowned and new RV's.
D Watkins
1630099221
Super nice, friendly sales person